Terms & Conditions

Applicable starting January 14th, 2024

1. Contractual Basis

  1. All services provided by anycast.io UG (haftungsbeschränkt), located at Hintere Strasse 125a, 90768 Fürth, Germany, are governed by these terms and conditions, information available on the anycast.io website, and other referenced documents. These terms override any customer’s terms unless explicitly agreed to in writing by anycast.io. anycast.io reserves the right to modify these terms, service agreements, and pricing at any time, and will notify customers of significant changes through email. Customers have 14 days from such notification to object; otherwise, the new terms are considered accepted.
  2. Customers must keep their contact information updated in their user account. anycast.io may verify this information and reserves the right to terminate accounts with incorrect or incomplete data. Customers consent to receive important notifications via the email address provided in their account.
  3. By placing an order or performing electronic actions, customers affirm their authority to do so and agree to these terms and the privacy policy.

2. Contract Formation

  1. The anycast.io website invites customers to make contract offers. Contracts are formed upon written or electronic confirmation of the order by anycast.io or by order fulfilment. Partially deliverable orders are also accepted by the customer.
  2. Customers are obliged to verify order confirmations and notify anycast.io immediately of any discrepancies.

3. Hosting Services

  1. For hosting services provided by anycast.io, additional terms may apply as specified in individual service agreements.

4. Duration of Contract and Termination

  1. Standard service terms are 12 months unless otherwise specified. Automatic renewal applies unless terminated with a notice period of 3 months. Shorter-term agreements have their respective renewal and termination conditions.
  2. anycast.io may suspend or charge for previously free services, providing notice and offering a special termination right to customers.
  3. Contract termination can be initiated by either party for significant reasons, with specific conditions outlined for customer delays or breaches.
  4. Notice of renewal fees will be sent via email before the end of the contract term. Automatic charges may apply for customers with valid payment methods on file.

5. Pricing and Payments

  1. Prices listed on the anycast.io website are subject to change. The price on the day of contract conclusion or renewal applies.
  2. Payments can be made via various methods, including credit card and bank transfers. Services commence once payment is confirmed.
  3. Customers are liable for any transaction costs and are in default if they fail to make timely payments.
  4. Invoices are available in the customer account and sent via email. Mailed invoices may incur a fee.
  5. Refunds are not provided for disruptions outside anycast.io’s control, but prepayments for undelivered services will be credited to the customer account.
  6. Customers are responsible for any costs arising from failed payments or chargebacks.

6. Liability

  1. Customers agree to indemnify anycast.io against all claims arising from illegal use of services or registered domain content. anycast.io’s liability is limited to cases of intent and gross negligence. For paid services, liability is capped at the amount paid by the customer for the service. For free services, the liability is limited to EUR 25 per case or EUR 100 in total.
  2. anycast.io is not liable for service delays due to external factors beyond its control. Access to services may be limited for security and network integrity reasons.
  3. Customers are responsible for maintaining the confidentiality of their account passwords and are liable for unauthorized use.

7. Data Protection

  1. anycast.io processes customer data in accordance with applicable data protection regulations. The privacy policy on our website provides additional details.

8. General Provisions

  1. Changes to these terms require written agreement. For any disputes, the place of jurisdiction is Fürth, Germany. These terms are governed by German law.
  2. Invalid or unenforceable provisions will be replaced by valid ones that most closely match the original intent.
  3. The German version of these terms is binding.